System Status
All Systems Operational
Hypernode Platform ? Operational
Hypernode Toolset / API ? Operational
E-mail Platform ? Operational
Magereport ? Operational
Third-Party Service Providers ? Operational
Website Operational
Byte.nl website Operational
Hypernode.com website Operational
Hypernode Emergency Service Operational
General Announcements ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Resolved - Our service provider has informed us that the problem has been resolved. Outgoing e-mail should again be delivered without errors and delays.
Dec 4, 14:08 CET
Monitoring - We have identified a problem with the external smtp service we are using, and have escalated the problem to our supplier.
For customers with a Hypernode and e-mail hosting through a Byte Presence Plus plan a workaround is available. To make use of this, please change your e-mail configuration to use 'smtp.hypernode.com' instead of 'smtp.byte.nl'. There is no need to reverse this change at a later date. For more information or assistance in changing this, please contact our Support (https://www.hypernode.com/contact-us/)
Dec 4, 12:52 CET
Investigating - We are currently investigating connection issues with our outgoing e-mail servers. The problems seem to be intermittent and retrying sometime later should usually resolve the issue.

Please note that your mail client might request your login details if it fails to connect, this usually does not mean that there is an issue with your login details, so make sure to try connecting several times before making any changes to your credentials.

We will provide an update as soon as we have more information, our apologies for the inconvenience.
Dec 4, 12:45 CET
Completed - The scheduled maintenance has been completed.
Dec 4, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 CET
Scheduled - Our supplier SIDN will be performing maintenance on December 3 between 22:00 - 02:00. During that time it is not possible to register, cancel or adjust domain names with a .nl domain extension. It is also not possible to request Whois data.
Dec 3, 10:18 CET
Dec 3, 2019
Resolved - After further investigation the problem does not actually seem to occur with customers who are currently hosting at Byte. Some customers have been migrated from Byte to Combell last year but there is still a proxy configured at Combell which helped to ensure a smooth migration.

As a result, the error message may show 'imap.byte.nl' or 'smtp.byte.nl' even though you are not currently hosting at Byte or using our e-mail service.

If you do still have issues, please make sure to check which provider you are hosting with, if you do host through us please feel free to contact us and we'll look into it.

We've notified Combell and expect the issue to be resolved soon if it has not been resolved already, but for ongoing issues please be sure to check with their support department.
Dec 3, 15:42 CET
Investigating - We are currently investigating connection issues with our outgoing e-mail servers. The problems seem to be intermittent and retrying sometime later should usually resolve the issue.

Please note that your mail client might request your login details if it fails to connect, this usually does not mean that there is an issue with your login details, so make sure to try connecting several times before making any changes to your credentials.

We will provide an update as soon as we have more information, our apologies for the inconvenience.
Dec 3, 14:41 CET
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019
Resolved - The issue has been resolved, we've migrated to a back-up phone system. Please note that we are still working on configuring this properly so if you are unable to reach us, please open a chat session with us through the service / control panel.
Nov 26, 12:44 CET
Identified - Unfortunately our back-up phonenumber is also not working. We are currently in contact with our service provider and will let you know when we have resolved the issue.
Nov 26, 11:33 CET
Investigating - Unfortunately we are experiencing an outage which is causing issues with our availability by phone. Please e-mail us or open a chat (in the service panel and control panel) if you need to reach us. For urgent matters please open a chat so you can contact us directly.
Nov 26, 11:25 CET
Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.