System Status
All Systems Operational
Hypernode Platform ? Operational
Hypernode Toolset / API ? Operational
E-mail Platform ? Operational
Magereport ? Operational
Third-Party Service Providers ? Operational
Website Operational
Byte.nl website Operational
Hypernode.com website Operational
Hypernode Emergency Service Operational
General Announcements ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019

No incidents reported.

Dec 12, 2019

No incidents reported.

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Resolved - Our service provider has informed us that the problem has been resolved. Outgoing e-mail should again be delivered without errors and delays.
Dec 4, 14:08 CET
Monitoring - We have identified a problem with the external smtp service we are using, and have escalated the problem to our supplier.
For customers with a Hypernode and e-mail hosting through a Byte Presence Plus plan a workaround is available. To make use of this, please change your e-mail configuration to use 'smtp.hypernode.com' instead of 'smtp.byte.nl'. There is no need to reverse this change at a later date. For more information or assistance in changing this, please contact our Support (https://www.hypernode.com/contact-us/)
Dec 4, 12:52 CET
Investigating - We are currently investigating connection issues with our outgoing e-mail servers. The problems seem to be intermittent and retrying sometime later should usually resolve the issue.

Please note that your mail client might request your login details if it fails to connect, this usually does not mean that there is an issue with your login details, so make sure to try connecting several times before making any changes to your credentials.

We will provide an update as soon as we have more information, our apologies for the inconvenience.
Dec 4, 12:45 CET
Completed - The scheduled maintenance has been completed.
Dec 4, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 CET
Scheduled - Our supplier SIDN will be performing maintenance on December 3 between 22:00 - 02:00. During that time it is not possible to register, cancel or adjust domain names with a .nl domain extension. It is also not possible to request Whois data.
Dec 3, 10:18 CET
Dec 3, 2019
Resolved - After further investigation the problem does not actually seem to occur with customers who are currently hosting at Byte. Some customers have been migrated from Byte to Combell last year but there is still a proxy configured at Combell which helped to ensure a smooth migration.

As a result, the error message may show 'imap.byte.nl' or 'smtp.byte.nl' even though you are not currently hosting at Byte or using our e-mail service.

If you do still have issues, please make sure to check which provider you are hosting with, if you do host through us please feel free to contact us and we'll look into it.

We've notified Combell and expect the issue to be resolved soon if it has not been resolved already, but for ongoing issues please be sure to check with their support department.
Dec 3, 15:42 CET
Investigating - We are currently investigating connection issues with our outgoing e-mail servers. The problems seem to be intermittent and retrying sometime later should usually resolve the issue.

Please note that your mail client might request your login details if it fails to connect, this usually does not mean that there is an issue with your login details, so make sure to try connecting several times before making any changes to your credentials.

We will provide an update as soon as we have more information, our apologies for the inconvenience.
Dec 3, 14:41 CET
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.